How to select a telecom provider without regretting it
The Business Journals by Joe Cogliano, Senior Reporter
It's an all too common story: a vice president of sales loses a big deal because of a dropped phone call or missed voice mail then storms into the office of his company's owner to blame the phone system glitch for missing quota that month.
Now the owner is ready to switch telecommunications providers.
Every business has working phones and computers so it takes some sort of pain — like that big deal gone out the window — before most business owners will even consider switching telecom companies, said Dan Baldwin, executive director of Telecom Association, which publishes BusinessPhoneNews.com.
In the past, the question of how much static is on the line and how expensive is the bill were about the only two issues that might make a business look at switching providers. These days telecom systems are infinitely more complex, tied to computers and software, so the process of selecting a new telecom provider should take a lot more consideration.
When will the traditional telephone hang up?
By Om Malik
original source
The very idea of what is a phone call is changing, and changing fast. What used to be a fixed phone turned into anywhere calling. Now Facebook, Google and Skype have made calls about video chat, friends and social circles, not phone numbers. It's perhaps time to rethink the very notion of a phone call and what defines the classic phone network.
Tom Evslin, who has spent his entire life in telecom and data services industries, believes it's time for Federal Communications Commission (FCC) to come to grips with the reality that people are choosing cellular or Internet voice over traditional phone systems. He points to a recent report from the National Center for Health Statistics that notes that by 2018, only 6 percent of the U.S. population will be using the public switched telephone network (PSTN), which to non-telecom geeks means: your home phone from the phone company.
