At PriorityOne we understand that no two companies are alike.
We take pride in the time we spend to determine if our services are right for your company and we won’t move forward unless we’re sure we can bring you greater connectivity, flexibility, and value.
We also know that there are specific features your industry prefers or requires, and we specialize in offering those to you with better customer service (and often for a better price) than our competitors.
The PriorityOne Mobile App allows your team to use tablets and smartphones to access business contacts, make calls, receive faxes, join conference calls, share files, check voicemail, and start video meetings. Because PriorityOne is BYOD-optimized, your employees can access your business’s phone system from their personal mobile devices, reducing your hardware costs.
Robust call routing
PriorityOne’s call routing and handling rules ensure you can deliver best-in-class service with confidence. Responsive call routing sends calls directly to any desired location, department, or person. Flexible rules enable clients to reach the right person every time, day or night, and you never miss another important call.
Every phone number is assigned a dedicated audio conference number, making it effortless for your teams to join conference calls and collaborate with your clients at a moment’s notice.
The PriorityOne system thrives in multi-location situations. Whether you run multiple offices or are thinking about expanding, we can come up with the best solution for your business.
Powerful and intuitive reporting helps you keep an eye on operating margins and marketing trends. Easily analyze your inbound/outbound call activity, or identify customer call patterns based on responses to advertising campaigns with reports you can view online anytime.
One of our most-loved features is also one of the most simple. Whether you’re diagnosing a customer’s issue over the phone, discussing a legal matter, or just want to back up a conversation for your records, you’ll be one click away from accessing our easy-to-use call recording feature. And the files are available in traditional formats, meaning you won’t need additional software for playback.
Fax-to-Email and Text
Fax machines, in the traditional sense, are on their way out. No modern business wants to be weighed down by file cabinets and piles of unread memos.
If you want to incorporate your business’s fax usage into your tech upgrade, our Fax-to-Email and Fax-to-Text features are perfect for your business.
If a customer has trouble contacting you the first time, do you think they’ll happily try again later, or just go somewhere else? We know how important it is to be accessible. Our system lets you receive and send correspondence to and from a number of different devices.
The idea of your important data and conversations floating around in some virtual “cloud” is a little hard to stomach. But our system is redundantly secure, meaning even your most sensitive information is more secure in the cloud than on your local network.